调度控制台
Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with 调度控制台
Most of businesses today must handle emergencies, either on a daily basis or in crisis situations. Businesses such as railway and airport industries, 能源供应商, fire stations, police stations, court buildings or standard welcomes now needs to support an increasing number of calls, all of that in a secured and automated way.
The Alcatel-Lucent Enterprise 调度控制台 enables the presentation and selection of calls according to business processes and priority rules based on operators’ decision.
The solution is ideally suited for control centers, as well as environments where call qualification and call selection are needed.
Destaques
- Visual and intuitive interface for operators to route calls, 管理队列(年代), 建立一个会议
- Manage high volume of calls: Presentation and dispatch, by the operator, with priority rules
- Web interface accessible from the desktop PC, touchscreen workstation
- APIs for integration within a 3rd party control center application (such as SCADA supervision platform)
Características
- Call supervision by one or multiple operators at the same time. The best suited operator can manage the call according to availability, context and expertise.
- Multiple routing options to dispatch calls: Transfer, park, put in a queue, or conference
- Conference (3-party with up to 60 participants) between several stakeholders with call control: Stop microphone, on-hold, 暂停会议聆听, trader mode
- 根据类型对呼叫进行优先排序, 等待时间(排队), 紧急规则, geography, job profile
- Speed dial/dial pad to distribute calls using pre-defined keys, call-by-name, or direct numbering
- 访问公司LDAP目录
- Call history to ensure all missed calls are tracked and can be called back
- Administration module: Manage the operator console display, 使用模板进行配置, 共和党的一代
- High-availability with ALE 调度控制台 server duplication and Alcatel-Lucent OmniPCX® Enterprise geo-redundancy
Benefícios
Vídeos
调度控制台
支持文件
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